← Back to Stratumus

Help and Support

Stratumus for Mac, iPhone and iPad

Write to us at admin@ethoic.com. Tell us what you were doing and what you saw, and which device you were using. A real person reads every message.

Getting started

  1. On your Mac, open Stratumus for Mac. It sets itself up and gets its first assistant.
  2. On your iPhone or iPad, open Stratumus and sign in. The easiest way: on your Mac choose Set Up Your iPhone, then point your iPhone’s Camera at the code. You can also use Continue with Apple, or your email and password.
  3. Ask anything. Your Mac writes the answer, and your chats follow you to every device you sign in on.

Common questions

My Mac is asleep. Can I still ask something?

Yes. If you’ve downloaded an assistant on your iPhone (Settings › This iPhone), your iPhone answers by itself and says so. The button under the answer, such as Ask Mac mini When It Wakes, has your Mac answer the same question later too. Without an assistant on your iPhone, the question waits for your Mac, and you can be notified when the answer is ready.

Where are my chats kept?

In your Stratumus account, so they’re on every device you sign in on. Chats you make with no internet can be kept only on your iPhone instead: Settings › This iPhone › Chats Made Offline. Answers are written on your own Macs, or on your iPhone; Stratumus has no AI of its own in the cloud. See the Privacy Policy for details.

How do I get notified when an answer is ready?

In the app, go to Settings › Notifications and turn them on. Stratumus notifies you only about answers that finish after you’ve left the app. If you don’t see Notifications in Settings, they aren’t available yet.

How do I add another Mac, or use several Macs together?

Open Stratumus for Mac on the other Mac and connect it to your account. To have several Macs share one larger assistant, go to Settings › Macs › Mac Pool.

How do I sign in with Face ID?

After you first sign in on an iPhone, Stratumus asks whether to use Face ID next time. You can also turn it on later in Settings › Account.

How do I delete my account?

In the app: Settings › Account › Delete Account. On the web: sign in at stratumus.com, then Settings › Account › Delete Account. This deletes your account, your chats and your memories. If you can’t sign in, email us from the address on your account; we’ll send a link there to confirm, then delete it.

Contact

Ethoic Inc
313 Ebenezer Rd
Knoxville, TN 37923
admin@ethoic.com